Knowledge Management


CCP believes that knowledge gives global health professionals the power to improve health systems and save lives. In low- and middle-income countries, global health professionals encounter many barriers to accessing information and exchanging knowledge—ranging from time constraints and connectivity issues to lacking reliable or trusted sources of information.

We address this problem through social knowledge management for health and development—by connecting health professionals around the world to each other and to the knowledge and expertise they need to do their jobs well.

Five concepts are at the root of our social knowledge management approach:

  1. Information is absolutely necessary to ensuring high-quality services and positive health outcomes, but in a vacuum, information is useless. Knowledge management makes sure information finds its way to where it needs to be in the right format for the particular context and audience.
  2. Knowledge is the capacity to act effectively. This means know-how, not necessarily just know-of, or awareness.
  3. Knowledge lives in people’s heads, and most knowledge is shared through human interaction—making it essentially a social act.
  4. Experiential knowledge is one of the most powerful forces in human history but difficult to capture in written documents and websites. Consider a typical day for a health care provider—the majority of what he or she does is guided by a lifetime of experiential learning.
  5. Information and communication (ICT) technology holds proven and yet-to-be imagined potential to enable know-how in many ways, but it is not the central actor. Rather, ICT plays a supporting role to knowledge and to the people using that knowledge to guide their actions.

For over 40 years, CCP has been a leader in the knowledge management for health and development field. We conduct health information needs assessments in countries, collect and curate information in meaningful ways, and share that information through a range of communication channels and appropriate technologies.

In the process, we discover new ways of understanding a problem and different approaches for addressing it, leading to the creation of new content to contribute to the global health field. Our tailored activities and partnerships with local, national, and regional organizations and governments have shown immediate results while simultaneously institutionalizing knowledge management capabilities.

For more information, contact: Tara Sullivan | tsullivan@jhu.edu or Sara Mazursky | sara.mazursky@jhu.edu

WATCH: What is KM?